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Review the legal terms that apply when your team uses TenderAI across the dashboard and Microsoft Teams.

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TenderAI — Terms of Use

Last updated: September 23, 2025

Important: By accessing or using TenderAI via the Microsoft Teams app or the TenderAI web dashboard (collectively, the “Service”), you agree to these Terms of Use (the “Terms”). If you do not agree, do not use the Service.

These Terms are between you (and, if applicable, the organization you represent) and Apption (“we”, “us”, “our”), based in Ottawa, Ontario.

1) The Service

TenderAI helps organizations discover and analyze public Tenders and collaborate on results inside the web dashboard and Microsoft Teams. The Service includes automated data ingestion/analysis, results dashboards, and chat/digests in Teams. We may enhance or modify features over time.

2) Eligibility & Accounts

You must be of legal age to contract and authorized to bind your organization. Access requires sign-in via supported enterprise identity (e.g., Microsoft/Teams SSO or comparable identity). You’re responsible for safeguarding credentials and all activity under your account.

3) Customer Data & Roles

“Customer Data” means any data you or your users upload or submit (e.g., company documents/knowledge base) and the outputs derived for your tenant.

  • Ownership. You retain all rights to your Customer Data.
  • Use. We process Customer Data only to provide, maintain, and improve the Service (including indexing, analysis, and presenting results).
  • Org visibility. Any admin of your TenderAI tenant/org can view your tenant’s knowledge base documents and results. You control who you invite into your org and their role/permissions.
  • Your responsibility. You are solely responsible for the nature and sensitivity of the Customer Data you upload and for ensuring appropriate access within your org. If you upload sensitive information, users you invite (with sufficient permissions) may be able to see it.

4) Tenant Isolation & Deletion

We operate TenderAI as a multi-tenant service with tenant-scoped storage and indices. When an org requests deletion, we delete all org resources we maintain for that tenant in our cloud environment. Our blob storage has soft delete enabled; physical erasure may be delayed by the cloud provider’s retention/safety window. After termination or org deletion, we retain residual data (e.g., backups/logs) for up to 7 days, after which it is systematically purged in the ordinary course of operations.

5) AI Outputs & Important Disclaimers

TenderAI uses AI models and automated pipelines to generate analyses, classifications, scores, and narrative explanations. Outputs can be incomplete, time-delayed, or inaccurate. They are informational and not professional advice. You must independently validate outputs and remain solely responsible for your business decisions, including bids or no-bids.

6) Acceptable Use

You agree not to: (a) violate laws or third-party rights; (b) attempt to access another tenant’s data or bypass security/isolation; (c) upload content you lack rights to process; (d) interfere with or overload the Service; (e) reverse-engineer or create derivative services; or (f) use the Service to build a competing product. You’ll comply with procurement, privacy, and anti-spam laws when using the Service.

7) Microsoft Teams Integration & Permissions

Using the Teams app enables delivery of digests and interactive chats/cards in the channels you choose. Microsoft provides Teams; its availability and terms are outside our control. Permissions requested by the TenderAI Teams app:

  • identity (identify the signed-in user)
  • messageTeamMembers (send messages/cards into your selected Teams contexts)

Functionally, the app can read and chat in the contexts you authorize.

8) Subscriptions, Billing, Cancellation

Access is provided on a monthly paid subscription. If you cancel, you retain access until the end of your already-paid billing period. No refunds for partial periods. Taxes (if any) are additional. We reserve the right to update pricing/plans prospectively (we’ll notify you in advance when required).

9) Operations, Support & Availability

We will use commercially reasonable efforts to operate the Service and provide support. We don’t promise uninterrupted or error-free operation. We may perform maintenance or modify features. Formal SLAs and detailed support targets may be introduced at full commercial launch.

10) Privacy

Our Privacy Policy (available at /privacy-policy) explains how we handle personal information within the Service. Where Customer Data contains personal information, you appoint us as your service provider/processor to process it per these Terms and the Privacy Policy.

11) Intellectual Property

We (and our licensors) own the Service and all related software, models, pipelines, UX, and documentation. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback may be used to improve the Service without restriction.

12) Confidentiality

Each party may receive the other’s confidential information. Each will protect such information using reasonable measures and use it only to perform under these Terms. This does not restrict disclosures required by law with reasonable prior notice where permitted.

13) Warranties & Disclaimers

Except as expressly stated, the Service is provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and availability. AI outputs and recommendations are informational only.

14) Limitation of Liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits/revenue/data, even if advised of the possibility. Our aggregate liability for all claims in any 12-month period is limited to the fees you paid for the Service in that period. Some jurisdictions don’t allow certain limits; some portions may not apply.

15) Indemnity

You will defend and indemnify us from third-party claims arising out of: (a) your Customer Data; (b) your or your users’ use of the Service in violation of these Terms or law; or (c) your combination of the Service with anything not provided by us.

16) Suspension & Termination

We may suspend or terminate access for material breach, security risk, or non-payment. You may terminate at any time by canceling your subscription. Sections that naturally survive (e.g., confidentiality, IP, disclaimers, liability limits) will survive termination.

17) Modifications to These Terms

We may update these Terms to reflect Service or legal changes. Material updates will be communicated via the Service or email and are effective upon posting (or a later stated date). Continued use constitutes acceptance.

18) Export & Compliance

You represent you are not subject to sanctions or on any denied-party list and will comply with applicable export and trade laws.

19) Governing Law & Venue

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in Ottawa, Ontario. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

20) General

These Terms are the entire agreement regarding the Service and supersede prior or contemporaneous agreements. If any provision is unenforceable, the remainder remains effective. Neither party is liable for delays caused by events beyond reasonable control. You may not assign these Terms without our consent; we may assign to an affiliate or as part of a merger, acquisition, or corporate reorganization. No waiver is effective unless in writing.

Contact: support@apption.com for questions about these Terms.